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Q:
What is knowledge management?
A: Relativity's definition: It is
a multidisciplinary approach to problem solving or opportunity exploitation
that considers the human elements of a system implementation as strongly
or more strongly than the hardware and software components.
Q: What is a record?
A: Records include all books, papers,
maps, photographs, machine-readable materials, or other documentary materials,
regardless of physical form or characteristics.
Q: What are some benefits of records management?
A:
 Records
management makes the information needed for decision making
and operations readily available
Helps deliver services in a consistent and equitable manner
Improves
performance and efficiency
Protects the
rights of the agency, its employees, and its customers
Provides
disaster protection
Protects records
from inappropriate and unauthorized access
Meets statutory
and regulatory requirements
Allows quicker
retrieval of documents and information
Frees up office
space for other purposes by moving inactive records to storage facilities
Avoids unnecessary
purchases of office equipment
Q: What are Federal agency responsibilities?
A: Every Federal agency is legally
required to manage its records. Records are the evidence of the agency's
actions. Records must be managed properly for the agency to function effectively
and to comply with Federal laws and regulations.
Q: What is the significance of DoD Certification?
A: The DoD 5015-2 certification was
established as a mandatory requirement by the Department of Defense. It
is also known as the Design Criteria Standard for Electronic Records Management
Software Applications. The standard establishes baseline functional requirements
for software--see also certification.
Q: How do I inventory records?
A: The steps in the records inventory
process are: (as designated by the National Archives and
Records Administration)
- Define
the inventory's goals. While the main goal is gathering information
for scheduling purposes, other goals may include preparing for conversion
to other media, or identifying particular records management problems.
- Define
the scope of the inventory; it should include all records and other
materials.
- Obtain
top management's support, preferably in the form of a directive, and
keep management and staff informed at every stage of the inventory.
- Decide
on the information to be collected (the elements of the inventory).
Materials should be located, described, and evaluated in terms of use.
- Prepare
an inventory form, or use an existing one.
- Decide
who will conduct the inventory, and train them properly.
- Learn
where the agency's files are located, both physically and organizationally.
- Conduct
the inventory.
- Verify
and analyze the results.
Q:
What is imaging?
A: Imaging is a process by which a
document (primarily on paper, although any medium can be used) is converted
from paper (or other) format to a computer-based digital image file.
Q: What factors need to be considered in determining
whether to image records?
A: The decision to adopt a document
imaging system should be based on business needs. Agencies must justify
the implementation of a system based on an analysis of their work processes
and business needs balanced against costs. The decision to implement an
imaging system should be based on improvements in productivity and efficiency
or quality of service.
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Q:
How does Relativity differ from other Knowledge, Record, or Document Management
Companies?
A: Relativity is the first purely
US company to receive certification for a stand-alone records management
product. Our company is unique, as are our products. We are a partnering
company that goes the extra mile to ensure a successful implementation
on your project. Our products were developed and continue to be enhanced
based on real-world need with input from real-world users.
Q: What equipment will I need?
A: The amount of equipment needed
depends on the equipment/platforms your company already has installed.
If your organization doesn't have sufficient capacity or existing equipment,
Team Relativity can provide all of the necessary equipment. "'
Q:
What kind of training does Relativity provide when implementing a knowledge/records
management solution?
A: Relativity provides on site training
for every installation. We come to you. Our team also provides 24/7 telephone
support.
Q: How long will it take to
recover my investment?
A: The ROI (return on investment)
period is typically 6 to 18 months.
Q: How do I go about looking
in to what I'll need to implement a knowledge/records management solution?
A: Call 1-877-535-3622 or 870-802-3622.
One of our representatives will be happy to talk with you and discuss
what your goals are in implementing such a solution and the steps needed
to get your company on a more efficient, productive and paperless track.
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